Lost in Translation: The Mire of Cellphone Help

Typical modern cell phone service . . . why do we put up with this shit? Why don’t we demand better?

Colleen Anderson

cell phone, cellphone companies, miscommunication, customer service My conversation was on two different tracks, just like this sign for a public urinal in China. Creative Commons by ToGa Wanderings

Today, I tried to email Bell to find out about using my cell phone in the US. Next week, I’m going for five days to the Rainforest Writers Retreat. I’m picking up another writer in Bellingham and want to make sure I don’t get lost. I’m navigationally impaired so it’s a strong possibility. Now, my cell phone has texting and calls but only in Canada.

I was at work and made the mistake of using Bell’s online chat. I forgot that every time I’ve done so it has been an exercise in frustration where belly crawling over glass would take less time. It was only less bloody because I couldn’t reach the chat representative with my hands.

I find that cellphone companies have always been about obscuring the…

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~ by Sable Aradia on February 19, 2014.

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